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Refund policy

DiademStore.com Return, Exchange & Cancellation Policy

At Diadem, we’re committed to keeping our customers happy. If a product you receive doesn’t meet your expectations, we’re here to help. Please reach out to us at care@diademstore.com, and our team will assist you promptly.

What Can I Return or Exchange?

You can initiate a return or exchange if:

  • The product is damaged.

  • The wrong color or item was delivered.

Note: If the outer package appears tampered or damaged, we advise checking the contents against the invoice before accepting the delivery. If there's an issue, report it within 48 hours of delivery by writing to care@diademstore.com.

How to Return a Product?

  • Retain the original packaging, invoice, and product in unused condition until you receive return instructions from our team.

  • All returned items must be securely sealed.

  • The safe return of the product is the customer’s responsibility.

Our team will inspect the returned product for the stated issue and take prompt remedial action.

If it's found that the damage or issue occurred due to customer mishandling, any modifications or corrections will be chargeable.

Non-Returnable Items

  • Customized products

  • Kidswear

  • Accessories

  • Sale/Discounted items

Refund Policy

We do not offer refunds for any item under any circumstances.
However, if the error is from our end, we will replace the product at no additional cost.

Return Request Window

You must raise a return or exchange request within 48 hours of receiving the order.

Who Pays for Return Shipping?

No worries — our courier partner will collect the item from your delivery address, once your return is confirmed by our team.

Order Cancellations

You can cancel an order within 24 hours of placing it.
After 24 hours, cancellations will not be accepted under any condition.

Product Disclaimer

Our products are handcrafted and sourced from various regions of India. As such:

  • Slight variations in color, embroidery, handwork, or weave are normal and part of the charm of artisanal work.

  • Differences in screen resolutions, lighting, and photography may also affect how the product appears online vs. in-person.

  • Beads, sequins, and delicate embellishments may occasionally come loose despite careful packaging and handling.

We request your kind understanding on these natural traits of handmade fashion. If you’re unhappy with your purchase, please write to us at care@diademstore.com — we’re always happy to assist.